³Ô¹Ï¹ÙÍø

Ask Waldo

Ask Waldo is an artificial intelligence-powered chatbot and texting system that can help students answer their questions about ³Ô¹Ï¹ÙÍø. Whether it's about financial aid, enrollment or even parking, you can ask Waldo your question and receive a reply.  

There is a human component to Ask Waldo to ensure your questions are answered or you are redirected to the correct person. Remember that a human will see what you type and Waldo has feelings.

HOW TO USE ASK WALDO

ASKING WALDO QUESTIONS

Have a question for Waldo? Use the chatbot in the bottom right corner on any ³Ô¹Ï¹ÙÍø website or text Waldo at 801-509-9066.

  • Waldo speaks English, Spanish, Chinese and several other languages.
  • Waldo does not message faculty or staff on your behalf. Use Canvas and email to contact your professors.
  • You can reach a human by including #FOLLOWUP in your message.
  • The Waldo chat and textbot are available 24/7 to answer your questions.

Humans work ³Ô¹Ï¹ÙÍø business hours and may be out for  so it may take time for a human to #followup.

ASK WALDO TEXTBOT 

Waldo texts one or two times a week about important deadlines, free services, campus-wide events, tips for success and so much more.

³Ô¹Ï¹ÙÍø students are automatically opted into text messages from Ask Waldo. 

If you are not receiving these texts:

  1. Make sure your cell number and contact information is up-to-date. 
  2. Opt in by texting START to 801-509-9066. 
  3. If neither of these work, email askwaldo@weber.edu.

You can unsubscribe at any time by texting #STOP to 801-509-9066.

Standard text messaging charges may apply based on your provider service plan or contract. Contact your carrier for details.

FAQ and Info for Faculty and Staff