General Onboarding Troubleshooting
General Onboarding Troubleshooting
The following fixes can help with onboarding problems:
PROBLEM: After connecting to ³Ô¹Ï¹ÙÍø Guest, the onboarding website will not load.
TO FIX: Open a web browser and go to . Then click the Staff/Faculty/Student button which will proceed to the onboarding website.
TO FIX: Open a web browser and go to . Then click the Staff/Faculty/Student button which will proceed to the onboarding website.
PROBLEM: Onboarding is not working from an existing wireless network (³Ô¹Ï¹ÙÍø Guest, ³Ô¹Ï¹ÙÍø Secure, etc.)
TO FIX: Plug the device in with a wired Ethernet connection and then restart onboarding by going to .
TO FIX: Plug the device in with a wired Ethernet connection and then restart onboarding by going to .
PROBLEM: After successfully completing the onboarding tool, the device is not automatically connected to eduroam.
TO FIX: Manually forget any existing ³Ô¹Ï¹ÙÍø Secure & ³Ô¹Ï¹ÙÍø Guest networks and then manually connect to eduroam from the device's Wi-Fi menu.
TO FIX: Manually forget any existing ³Ô¹Ï¹ÙÍø Secure & ³Ô¹Ï¹ÙÍø Guest networks and then manually connect to eduroam from the device's Wi-Fi menu.